Ed & Tera Hattaway
Post Office Box 1171
Douglasville, Georgia 30133
March 30, 2001
Church of Scientology
Flag Service Organization
P.O. Box 31751
Tampa, Florida 33631-3751
ATTN: TREAS. SEC.
DIR. SPECIAL AFFAIRS
Dear Mr. Stilo,
These are the LRH policies I am familiar with regarding refund of money to
dissatisfied public. Aren't these the official church policies regarding
refunds? Have you guys stopped using ALL of the technical and administrative
policies by L. Ron Hubbard?
In HCO Policy Letter 23 October 1963 "Refund Policy", L. Ron Hubbard
"...I have always promptly and immediately caused to be refunded
every penny of the money paid by any person who was dissatisfied
with his or her processing."
"I have only worked then with these three policies:
1. Refund at once in full any refund demanded;
2. Work hard with tech staff to ensure good results;
3. Forbid the sale of further processing to anyone receiving
a refund and make the case known to Scientologists."
"A tough refund policy injects aberrated stable data against
the confusion of bad or poor technical service. A mild refund
policy keeps [the] technical [division] on its toes."
"The new policy then is:
1. Refund any fees when and as demanded whether for training
or for processing;
2. Refuse further and all future training or processing to
anyone demanding a refund as the condition of refund;"
HCO Policy Letter of 31 July 1966 "Refund Notice", by Hubbard
"It is IMPORTANT that every posted scale of fees and every rate card
bear the following notice prominently displayed at the bottom:
FEES PROMPTLY REFUNDED TO ANY DISSATISFIED STUDENT OR PRECLEAR"
I am very dissatisfied, to say the least. I want all moneys paid to FSO by
myself and my wife REFUNDED in their entirety: $68,696.93
CC: Internal Revenue Service
Attorney General Florida
Better Business Bureau
Federal Trade Commission
Florida's Dept. of Agriculture & Consumer Services
National Consumer League, Consumer Fraud Division
Department Of Justice Investigations Division,Miami Field Office.